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INSTALLING AND ACCESSING THE MEMBER PORTAL FOR MEMBERS

The Member Portal can be accessed on any internet connected device but is especially useful for mobile phones or tablets as it allows a member to access their member record, pay fees and if necessary prove their membership.

INSTRUCTIONS TO INSTALL

1. Click on the Member Portal app either on your organisations web site or in the email link sent to you. The link is https://member-portal.memberwizard.com.au
2. Save this link in your bookmarks so that you can return to it easily
3. If you are asked to install the Member Portal as an App we recommend that you do.
4. Enter your email address, click / tap the Check Email Address button and follow the on-screen instructions

TROUBLESHOOTING INSTALL

If the system is unable to verify your email address please check:
1. That the email address you are entering is the one registered at your organisation.
2. You cannot install if you share an email address with another member
3. If you still cannot register, please contact your organisation.
4. Please be aware if you have your browser is set up to delete its cache each time you close it, then you will have to reinstall the Member Portal each time you wish to use it.
5. If you share your email address with another member then you will not be able to install the Member Portal. In this situation we recommend you create a free Gmail or Yahoo account for yourself and configure it to automatically forward any emails it receives to your shared email address. You will then be able to use this “dummy” email address to install the Member Portal.

USING THE MEMBER PORTAL

The Home screen will show you your Membership status including any outstanding amounts.
1. You can pay any outstanding amounts by clicking the Pay Owing button.
2. You can view your member statement by clicking the Statement button.
3. You can pay your Membership Renewal by clicking the Pay Subscription button.
4. You can view your enrolled Classes by clicking My Classes button
5. You can enrol in more classes by clicking the Classes and Events button.
6. You can update your personal details by clicking Change my Contact Details
7. If your organisation has configured it, you will be able to view documents such as newsletters in your Member Portal.
8. You can obtain Help by clicking the Help button in the top right corner. This will give you the email address of the person at your organisation who is the nominated Portal Assistance member.
9. You can return to the main Portal screen at any time by clicking the Home button in the top left of the screen.
10. If you are a Tutor and your organisation has enabled this functionality, you will be able to manage your Classes through the Portal. Instructions for this will be provided in a separate Help Sheet.
11. You can add another member using the same computer by clicking the Add another Organisation or Member button. Each member can have their own PIN. Members cannot share the same email address within the same organisation. You will need to Log out by clicking the Log Out button before swapping members.